Customer Service
Important Notice:
When placing orders please ensure all popup blocking
software on you computer is configured to allow learntoplaymusic.com and that
your browser is set to accept ccokies otherwise you will not be able
to successfully complete your order.
For all order related enquiries please
email:
matt@promusicaustralia.com
For all other enquiries please email:
info@learntoplaymusic.com
THIS SITE IS FOR ORDERS FOR AUSTRALIAN AND NEW ZEALAND CUSTOMERS
ONLY.
For international sales outside of Australia and New Zealand please use www.learntoplaymusic.com/UK/index.php
For sales within the USA and Canada please use www.learntoplaymusic.us
Method of Payment
We accept Visa
and MasterCard payments.
We DO NOT use the BPay or
PayPal systems.
Please note that if payment of your order has not been received within a week,
your order will be cancelled.
Shipping & Delivery
Please note that
whilst most books are kept in our Australian warehouse, not all titles marked
"In stock" are available immediately. It may mean that an order has been placed
with our factory and that the book is on its way. Our books are printed overseas
and sometimes there is a lengthy wait upon receiving these items. We appreciate
your patience and endeavour to get your order out as quickly as possible.
The Postage delivery times below are an estimation only and are not actual
delivery turn-over times from the date that the book order has been placed.
Thank you for your understanding.
AUSTRALIA WIDE ORDERS
(REGULAR POSTAGE)
please allow up to 2 - 6 days delivery time which includes rural Australian
areas
Shipping charges table:
|
Region/State |
Zip/Postal Code range |
AusPost Standard |
AusPost Express Parcel |
|||
|
From |
To |
Up to 500g |
Above 500 |
Up to 500g |
Above 500 |
|
|
ACT |
200 |
299 |
$6.50 |
$11.50 |
$7.00 |
$26.50 |
|
NORTHERN TERRITORY |
800 |
999 |
$6.50 |
$17.50 |
$7.00 |
$31.00 |
|
SYDNEY METRO |
1000 |
2249 |
$6.50 |
$11.50 |
$7.00 |
$22.00 |
|
GOSFORD |
2250 |
2263 |
$6.50 |
$11.50 |
$7.00 |
$22.50 |
|
NSW COUNTRY |
2264 |
2281 |
$6.50 |
$13.00 |
$7.00 |
$29.50 |
|
NEWCASTLE |
2282 |
2310 |
$6.50 |
$11.50 |
$7.00 |
$22.50 |
|
NSW COUNTRY |
2311 |
2484 |
$6.50 |
$13.00 |
$7.00 |
$29.50 |
|
BRISBANE METRO |
2485 |
2485 |
$6.50 |
$8.50 |
$7.00 |
$9.00 |
|
NSW COUNTRY |
2486 |
2499 |
$6.50 |
$13.00 |
$7.00 |
$29.50 |
|
WOLLONGONG |
2500 |
2506 |
$6.50 |
$12.00 |
$7.00 |
$23.00 |
|
NSW COUNTRY |
2507 |
2514 |
$6.50 |
$13.00 |
$7.00 |
$29.50 |
|
WOLLONGONG |
2515 |
2530 |
$6.50 |
$12.00 |
$7.00 |
$23.00 |
|
NSW COUNTRY |
2531 |
2554 |
$6.50 |
$13.00 |
$7.00 |
$29.50 |
|
SYDNEY METRO |
2555 |
2574 |
$6.50 |
$11.50 |
$7.00 |
$22.00 |
|
NSW COUNTRY |
2575 |
2599 |
$6.50 |
$13.00 |
$7.00 |
$29.50 |
|
ACT |
2600 |
2620 |
$6.50 |
$11.50 |
$7.00 |
$26.50 |
|
NSW COUNTRY |
2621 |
2739 |
$6.50 |
$13.00 |
$7.00 |
$29.50 |
|
SYDNEY METRO |
2740 |
2786 |
$6.50 |
$11.50 |
$7.00 |
$22.00 |
|
NSW COUNTRY |
2787 |
2879 |
$6.50 |
$13.00 |
$7.00 |
$29.50 |
|
SA COUNTRY |
2880 |
2880 |
$6.50 |
$14.50 |
$7.00 |
$28.50 |
|
NSW COUNTRY |
2881 |
2889 |
$6.50 |
$13.00 |
$7.00 |
$29.50 |
|
SYDNEY METRO |
2890 |
2890 |
$6.50 |
$11.50 |
$7.00 |
$22.00 |
|
NSW COUNTRY |
2891 |
2898 |
$6.50 |
$13.00 |
$7.00 |
$29.50 |
|
ACT |
2900 |
2920 |
$6.50 |
$11.50 |
$7.00 |
$26.50 |
|
NSW COUNTRY |
2921 |
2999 |
$6.50 |
$13.00 |
$7.00 |
$29.50 |
|
MELBOURNE |
3000 |
3213 |
$6.50 |
$11.50 |
$7.00 |
$24.00 |
|
GEELONG |
3214 |
3220 |
$6.50 |
$12.00 |
$7.00 |
$24.00 |
|
VIC COUNTRY |
3221 |
3334 |
$6.50 |
$13.50 |
$7.00 |
$26.00 |
|
MELBOURNE |
3335 |
3341 |
$6.50 |
$11.50 |
$7.00 |
$24.00 |
|
VIC COUNTRY |
3342 |
3349 |
$6.50 |
$13.50 |
$7.00 |
$26.00 |
|
BALLARAT |
3350 |
3350 |
$6.50 |
$13.00 |
$7.00 |
$25.50 |
|
VIC COUNTRY |
3351 |
3352 |
$6.50 |
$13.50 |
$7.00 |
$26.00 |
|
BALLARAT |
3353 |
3356 |
$6.50 |
$13.00 |
$7.00 |
$25.50 |
|
VIC COUNTRY |
3357 |
3424 |
$6.50 |
$13.50 |
$7.00 |
$26.00 |
|
MELBOURNE |
3425 |
3443 |
$6.50 |
$11.50 |
$7.00 |
$24.00 |
|
VIC COUNTRY |
3444 |
3749 |
$6.50 |
$13.50 |
$7.00 |
$26.00 |
|
MELBOURNE |
3750 |
3811 |
$6.50 |
$11.50 |
$7.00 |
$24.00 |
|
VIC COUNTRY |
3812 |
3909 |
$6.50 |
$13.50 |
$7.00 |
$26.00 |
|
MELBOURNE |
3910 |
3920 |
$6.50 |
$11.50 |
$7.00 |
$24.00 |
|
VIC COUNTRY |
3921 |
3925 |
$6.50 |
$13.50 |
$7.00 |
$26.00 |
|
MELBOURNE |
3926 |
3944 |
$6.50 |
$11.50 |
$7.00 |
$24.00 |
|
VIC COUNTRY |
3945 |
3971 |
$6.50 |
$13.50 |
$7.00 |
$26.00 |
|
MELBOURNE |
3972 |
3978 |
$6.50 |
$11.50 |
$7.00 |
$24.00 |
|
VIC COUNTRY |
3979 |
3979 |
$6.50 |
$13.50 |
$7.00 |
$26.00 |
|
MELBOURNE |
3980 |
3983 |
$6.50 |
$11.50 |
$7.00 |
$24.00 |
|
VIC COUNTRY |
3984 |
3999 |
$6.50 |
$13.50 |
$7.00 |
$26.00 |
|
BRISBANE METRO |
4000 |
4209 |
$6.50 |
$8.50 |
$7.00 |
$9.00 |
|
GOLD COAST |
4210 |
4229 |
$6.50 |
$8.50 |
$7.00 |
$9.00 |
|
QLD COUNTRY SOUTH |
4230 |
4299 |
$6.50 |
$10.50 |
$7.00 |
$16.50 |
|
IPSWICH |
4300 |
4307 |
$6.50 |
$8.00 |
$7.00 |
$8.00 |
|
QLD COUNTRY SOUTH |
4308 |
4449 |
$6.50 |
$10.50 |
$7.00 |
$16.50 |
|
QLD COUNTRY NORTH |
4450 |
4499 |
$6.50 |
$11.50 |
$7.00 |
$23.00 |
|
BRISBANE METRO |
4500 |
4549 |
$6.50 |
$8.50 |
$7.00 |
$9.00 |
|
SUNSHINE COAST |
4550 |
4575 |
$6.50 |
$9.50 |
$7.00 |
$11.50 |
|
QLD COUNTRY SOUTH |
4576 |
4689 |
$6.50 |
$10.50 |
$7.00 |
$16.50 |
|
QLD COUNTRY NORTH |
4690 |
4805 |
$6.50 |
$11.50 |
$7.00 |
$23.00 |
|
QLD COUNTRY FAR NORTH |
4806 |
4899 |
$6.50 |
$11.50 |
$7.00 |
$27.00 |
|
ADELAIDE |
5000 |
5199 |
$6.50 |
$13.00 |
$7.00 |
$25.50 |
|
SA COUNTRY |
5200 |
5749 |
$6.50 |
$14.50 |
$7.00 |
$28.50 |
|
ADELAIDE |
5800 |
5999 |
$6.50 |
$13.00 |
$7.00 |
$25.50 |
|
PERTH METRO |
6000 |
6205 |
$6.50 |
$15.50 |
$7.00 |
$38.00 |
|
WA COUNTRY NEAR |
6206 |
6699 |
$6.50 |
$17.00 |
$7.00 |
$41.50 |
|
WA COUNTRY FAR |
6700 |
6797 |
$6.50 |
$18.00 |
$7.00 |
$50.50 |
|
WA COUNTRY FAR |
6798 |
6799 |
$6.50 |
$18.00 |
$7.00 |
$50.50 |
|
PERTH METRO |
6800 |
6999 |
$6.50 |
$15.50 |
$7.00 |
$38.00 |
|
TASMANIA |
7000 |
7999 |
$6.50 |
$15.50 |
$7.00 |
$29.00 |
|
MELBOURNE |
8000 |
8999 |
$6.50 |
$11.50 |
$7.00 |
$24.00 |
|
BRISBANE METRO |
9000 |
9299 |
$6.50 |
$8.50 |
$7.00 |
$9.00 |
|
BRISBANE METRO |
9400 |
9596 |
$6.50 |
$8.50 |
$7.00 |
$9.00 |
|
QLD COUNTRY SOUTH |
9597 |
9599 |
$6.50 |
$10.50 |
$7.00 |
$16.50 |
|
BRISBANE METRO |
9700 |
9799 |
$6.50 |
$8.50 |
$7.00 |
$9.00 |
|
QLD COUNTRY SOUTH |
9880 |
9919 |
$6.50 |
$10.50 |
$7.00 |
$16.50 |
|
QLD COUNTRY NORTH |
9920 |
9999 |
$6.50 |
$11.50 |
$7.00 |
$23.00 |
* All pricing is in Australian dollars
NEW ZEALAND CUSTOMERS ONLY
(AIR MAIL)
please allow up to 5 - 9 days delivery time including rural NZ areas
Shipping charges table:
|
Weight Range |
Charge |
|
|
From |
To |
|
|
0 |
250 |
$7.20 |
|
251 |
500 |
$11.00 |
|
501 |
750 |
$14.80 |
|
751 |
1000 |
$16.60 |
|
1001 |
1250 |
$22.40 |
|
1251 |
1500 |
$26.20 |
|
1501 |
1750 |
$30.00 |
|
1751 |
2000 |
$33.80 |
|
2001 |
2500 |
$37.80 |
|
2501 |
3000 |
$41.80 |
|
3001 |
3500 |
$45.80 |
|
3501 |
4000 |
$49.80 |
|
4001 |
4500 |
$53.80 |
|
4501 |
5000 |
$57.80 |
|
5001 |
5500 |
$61.80 |
|
5501 |
6000 |
$65.80 |
|
6001 |
6500 |
$69.80 |
|
6501 |
7000 |
$73.80 |
|
7001 |
7500 |
$77.80 |
|
7501 |
8000 |
$81.80 |
|
8001 |
8500 |
$85.80 |
|
8501 |
9000 |
$89.80 |
|
9001 |
9500 |
$93.80 |
|
9501 |
9999 |
$97.80 |
* All pricing is in Australian dollars
PLEASE NOTE: DUE TO MARKET CHANGES, PRICES CAN BE SUBJECT TO VARIATION WITHOUT NOTICE.
PRICING CAN ALSO BE AFFECTED WHERE THE SHIPPING METHOD USED REQUIRES SIGNATURE ON DELIVERY. THESE ORDERS ARE COMPLETELY TRACEABLE ANYWHERE IN AUSTRALIA.
Refund / Exchange Policy
We offer no refund or exchange for unrequired or wrongly selected books at the time of purchase. Please read book descriptions thoroughly and choose wisely.
Privacy
& Security
We know that you care how information about you is used and shared, and we
appreciate your trust and want you to feel confident in our services and
security policy as it relates to your personal information.
This notice describes our privacy policy. By visiting Learntoplaymusic.com,
you are accepting the practices described in this Privacy Notice.
What personal information about
customers does Learntoplaymusic.com gather?
The information we learn from customers helps us personalize and continually
improve your shopping experience at Learntoplaymusic.com. Here are the types of
information we gather:
Information You Give Us: You provide most such information when you search, buy, order, post reviews, or other methods of communication via our website or email to Learntoplaymusic.com. As a result of those actions, you might supply us with such information as your name, address, and phone numbers, and credit card information. We receive and store this information you enter on our web site or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, fulfilling orders, customizing future shopping for you, improving our store features, and communication with you.
E-mail Communications: To help us make e-mails more productive to improve service and your shopping experience, we sometimes send you newsletters of our services and products, notifications of changes to our policies, and order confirmations. If you do not want to receive e-mail from us, other than order notifications and receipts, please adjust your "Subscription" preferences by logging into your account.
Automatic Information: We receive and store certain types of information whenever you interact with our website. For example, like many web sites, we sometimes use "cookies," and we obtain certain types of information when your Web browser accesses our website. For security purposes Learntoplaymusic.com sometimes collects and analyzes the Internet protocol (IP) address used to connect your computer to the Internet, and to our website. This is done for your protection for tracking purposes in the unfortunate event that someone gains access to your personal or financial information and opens an account, or makes purchases under your name.
What are Cookies?
Cookies are alphanumeric identifier text files that we transfer to your
computer's hard drive through your Web browser to enable our system to recognize
your browser and to provide features such as storage of items in your Shopping
Cart between visits.
Does Learntoplaymusic.com share the
information it receives?
We respect your privacy and appreciate your business. At no time do we ever
provide your account contact or payment information to any third party vendor,
associate or service provider unless absolutely neccessary in order to complete
your transaction and order.
How
secure is information I enter about me on this site?
We work to protect the security of your information during transmission by using
Secure Sockets Layer (SSL) software, which encrypts information you provide to
us for purchasing of our products or services. We reveal only the last five
digits of your credit card numbers when confirming an order. Of course, we
transmit the entire credit card number to the appropriate credit card company
during order processing. It is important for you to protect against unauthorized
access to your password and to your computer. Be sure to sign off when finished
using a shared computer by clicking the "log off" link located in the side menu.
Which
information can I access?
Learntoplaymusic.com gives you access to a broad range of information about your
account and your interactions with us for the limited purpose of viewing and, in
certain cases, updating that information.
Conditions of Use, Notices, and Revisions
If you choose to visit Learntoplaymusic.com, your visit and any dispute over
privacy is subject to this Notice and our Conditions of Use, including
limitations on damages, arbitration of disputes, and application of the law of
the state of our local state. If you have any concern about privacy of your
personal information as used and collected within our website, please send us a
thorough description by clicking on the "Contact Us" link on the side menu, and
we will try to resolve it.
Our business changes constantly, and our
Privacy Notice and the Conditions of Use will change also. We may e-mail
periodic reminders of our notices and conditions, unless you have instructed us
not to, but you should check our Web site frequently to see recent changes.
Unless stated otherwise, our current Privacy Notice applies to all information
that we have about you and your account. We stand behind the promises we
make, however, and will never materially change our policies and practices to
make them less protective of customer information collected in the past without
the consent of affected customers.
Still have questions?
Questions regarding our Conditions of Usage, Privacy Policy, or other policy related material can be directed to our support staff by clicking on the "Contact Us" link below. Or you can email us at: info@learntoplaymusic.com